Privacy Policy

01Scope & Application

This Privacy Policy ("Policy") describes how ENTECTION LLC ("ENTECTION," "we," "us," or "our") collects, uses, shares, and protects personal information of visitors to our website at entection.com (the "Site"), prospective and active clients, network partners, and other individuals who interact with our business.

By using the Site or engaging with ENTECTION, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please discontinue use of the Site and do not submit personal information to us.

This Policy applies to ENTECTION's processing of personal information in the United States. ENTECTION is a Texas limited liability company headquartered in Tomball, Texas.

02Information We Collect

We collect personal information from three sources:

2.1 Information you provide directly

When you submit a contact form, project inquiry, partner application, or SMS opt-in, we collect the information you choose to provide. This typically includes:

• Name, company, job title, and role
• Email address and phone number
• Mailing address (when relevant to a project)
• Information about the project, service need, or partner application
• Any other information you voluntarily include in correspondence with us

2.2 Information collected automatically

When you visit the Site, we automatically collect certain technical information, which may include:

• IP address and approximate geographic location
• Browser type, operating system, device identifiers
• Pages visited, time spent on pages, referring URL
• Date and time of access

This information is collected through standard web technologies (server logs, cookies, and similar tools) and is used to operate, secure, and improve the Site.

2.3 Information from third parties

We may receive limited information from third-party sources, including business directories, professional networking platforms (such as LinkedIn), referral sources, and our network partners — for example, when a partner provides your contact information in connection with a project.

2.4 Categories of sensitive information

ENTECTION does not knowingly collect sensitive personal information (as defined under applicable state laws including the Texas Data Privacy and Security Act), and we ask that you not submit such information through the Site.

03How We Use Information

We use the personal information we collect for the following business purposes:

• Respond to inquiries — to answer questions about our services and follow up on project requests.
• Deliver services — to plan, coordinate, and execute facilities management and infrastructure programs through our partner network.
• Communicate with you — including project updates, scheduling, and (if you've opted in) SMS messages.
• Evaluate partner applications — to verify licensing, certifications, and qualifications of prospective network partners.
• Improve our Site and services — through analytics that show how visitors use the Site.
• Protect our business — to detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• Comply with legal obligations — including tax, accounting, regulatory, and contractual requirements.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

04How We Share Information

ENTECTION does not sell or rent your personal information. We share personal information only in the following limited circumstances:

4.1 With licensed installation partners

To deliver your project, we share necessary contact and project information with the licensed installation partner(s) assigned to your work. Partners are contractually required to use this information solely for project delivery.

4.2 With service providers

We share information with vendors who provide services to ENTECTION, including: hosting and IT infrastructure providers, communication and SMS messaging platforms, payment processors, CRM and project management software, professional advisors (legal, accounting), and insurance carriers. These providers are contractually obligated to protect your information.

4.3 For legal reasons

We may disclose information when required by law, subpoena, court order, or government request; to enforce our agreements; to protect the rights, property, or safety of ENTECTION, our clients, partners, or others; or in connection with investigations of suspected fraud or wrongdoing.

4.4 In connection with business transactions

If ENTECTION is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections.

4.5 With your consent

We will share information with third parties for any other purpose only with your explicit consent.

05Cookies & Tracking Technologies

The Site uses cookies and similar technologies to operate properly, remember preferences, and understand how the Site is used. Cookies fall into the following categories:

• Essential cookies — required for the Site to function (e.g., navigation, form submissions).
• Analytics cookies — used to understand Site traffic and improve content (e.g., Google Analytics, if enabled).
• Functional cookies — remember choices you've made (e.g., preferred display settings).

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. ENTECTION does not currently engage in cross-context behavioral advertising.

06Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of any business relationship and for a reasonable period thereafter to:

• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

When information is no longer needed for these purposes, we delete it or anonymize it in a secure manner. SMS opt-in records are retained for the duration legally required for telecommunications compliance, then deleted.

07Data Security

ENTECTION uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption in transit, secure password practices, and vendor due diligence.

However, no system can be guaranteed 100% secure. We cannot fully eliminate the risk of unauthorized access or data loss, and you provide personal information at your own risk. If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

08Your Rights & Choices

Depending on your state of residence, you may have certain rights regarding your personal information.

8.1 Rights available to all users

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing — unsubscribe from marketing emails or SMS at any time.

8.2 Texas residents (TDPSA)

If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act, including the right to know what personal data we process, the right to correct inaccurate data, the right to delete data, the right to obtain a portable copy of your data, and the right to opt out of targeted advertising, the sale of personal data, or certain profiling. ENTECTION does not currently engage in the sale of personal data or targeted advertising.

8.3 California residents (CCPA/CPRA)

California residents have additional rights, including the right to know the categories of personal information collected, the right to delete personal information, the right to correct inaccurate information, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising privacy rights. ENTECTION does not sell or share personal information for cross-context behavioral advertising.

8.4 How to exercise your rights

To exercise any of these rights, contact us at info@entection.com with the subject line "Privacy Request." We will respond within 45 days, or as required by applicable law. We may need to verify your identity before processing certain requests.

09SMS Communications

If you opt in to receive SMS messages from ENTECTION, your mobile phone number and opt-in record are governed by our SMS Terms & Privacy Notice. In summary: we use mobile numbers solely for the SMS program, never sell or share them with third parties for marketing purposes, and honor opt-out (STOP) requests immediately.

10Children's Privacy

ENTECTION's services are directed to businesses and adult professionals. The Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can delete it.

11Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, services, or applicable law. When we do, we will revise the "Effective" date at the top of this Policy and, where appropriate, provide additional notice (such as a banner on the Site or a direct email). Your continued use of the Site after changes become effective constitutes acceptance of the updated Policy.

12Contact Us

Questions, concerns, or requests related to this Policy or your personal information may be directed to: